Shipping Policies

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Extreme weather events, carrier shortages, and COVID-19 are causing slow shipping speeds globally. We appreciate your patience and commit to processing and shipping your orders as quickly as possible.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping on domestic orders of $50 or more

Shipping option

Conditions

Estimated delivery time

Price

Economy

Orders $50 or more

5 to 8 business days

 Free

Express

 

1 to 2 business days

$14.95

Standard

 

3 to 4 business days

$6.95

International Shipping

We offer international shipping to the following countries:

Belgium, Croatia, Denmark, France, Greenland, Ireland, Netherlands, Norway, Poland, Switzerland, United Kingdom, South Africa, Dominican Republic, Australia, Canada, Sweden, China, Hong Kong SAR, Israel, Japan, Russia, South Korea, Thailand, Germany, Greece, Italy, Spain, Argentina, Brazil, Venezuela, New Zealand.

Orders are delivered by DHL - Express Worldwide

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kelley Baker Brows is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please contact us at help@kelleybakerbrows.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Click on the links below to read their policies.

UPS does not allow shipping to a P.O. Box: https://www.ups.com/us/en/help-center/sri/ship-box.page 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can read our full Refund Policy here: https://www.kelleybakerbrows.com/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible at help@kelleybakerbrows.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@kelleybakerbrows.com